Grass Roots Cycling terms and conditions
We value customer service very highly and we really want to get things right every time. If you have a comment, query or suggestion for us then please do get in touch.
Purchasing from Grass Roots Cycling
Take a look through our website and choose the products you want, indicating the quantity, making any other selections necessary, and then clicking 'Add to cart' to include them in your order. You can always remove them from your cart before you finalise your order if you change your mind. When you have finished choosing simply click the 'Cart' button and you will be directed to the PayPal website to complete payment. The full amount of your order is taken in payment at the time of purchase unless your PayPal settings specify otherwise.
Payments and security
All payments are handled through Paypal. You will be charged as soon as you place your order unless your PayPal settings specify otherwise.
As all payments are made through a third-party payment processor we never get to see, access or store your payment card details.
We always try to send orders out as quickly as possible. Please allow up to 10 working days for delivery, although we'll always try to get things out to you much sooner than that. We will always contact you in the event that a delay is unavoidable and offer you the option to cancel your order. If we fail to deliver your goods within 10 working days without contacting you to agree an alternative timescale you have the right to cancel your order and receive a full refund.
Goods out of stock
We always do our best to make sure all the goods we sell are in stock - or that our website gives up-to-date information if a product is temporarily out of stock. If you order something that's out of stock we will contact you as soon as possible to tell you and give you the option to wait for it to come back into stock, choose an alternative product, or cancel your order (or part of your order) and receive a refund.
Cancellation and returns
If you change your mind after ordering, please let us know as soon as possible. If we haven't yet sent out the goods we will cancel your order and issue a refund. Please note that we can not accept returns of padded cycling shorts (undershorts). If you have already received the goods but you haven't used or opened them, let us know within 14 days of the day after you received them and we'll arrange for their return. You will have to cover the cost of sending the goods back to us, and we will refund the original order cost within 14 days of receiving them in good unused condition.
If you receive faulty or damaged goods - or goods sent erroneously - then please accept our apologies. Contact us as soon as possible to let us know. We may ask you to send us a photo of the faulty or damaged goods. We will make arrangements to send you a replacement or issue a full refund, and we may ask you to return the goods to us. We will cover the full cost of sending us back the goods by reimbursing you through PayPal (at the Royal Mail standard rate unless otherwise agreed).
If you order clothing and need to return it because it doesn't fit, you may return it to us for an exchange. Please notify us of your intention to do so within 14 days of receiving the clothing. Return the clothing to us unused, undamaged and in its original packaging and we will send out a replacement in the size you specify (or, if agreed, issue a full refund) within 14 days of receiving it in good condition. You will have to cover the cost of sending the goods back to us unless agreed otherwise. We reserve the right to make an additional charge to cover postage if we are asked to make more than one exchange on sizing grounds for a single item of clothing.
Your rights of cancellation and return are protected under UK and EU law.
Orders from overseas (non-UK orders)
Sorry, we do not accept overseas orders at the moment.
Use of website
While every effort is made to ensure that this website is safe to use and free of all viruses and other malware, no responsibility can be taken by the website owner for any loss or damage howsoever caused arising from browsing or otherwise using this internet website.
Copyright and intellectual property
Unless otherwise stated, all content, words, images logos, designs and product labels are copyright of Grass Roots Cycling © all rights reserved. Product images on the 'tools' page, 'clothing' page, and 'Beet It' page are copyright of the respective product suppliers.
Loob:It, Unloob:It, Cleen:It and 'Save your pennies for the shiny stuff' are trademarks of Grass Roots Cycling. No images or other copyright material may be re-used or re-distributed in any way without prior consent from the copyright owner.
Grass Roots Cycling, 55 Pwlldu Lane, Swansea SA3 3HA